Know Your Care Options in Waterloo and Wellington Regions

If you need emergency care, call 9-1-1.

Your Waterloo-Wellington hospital emergency departments are listed below with a link to the current emergency department wait times where available

Grand River Hospital:
519-749-4300
835 King St. W, Kitchener
Current wait times: https://www.grhosp.on.ca/care/services-departments/emergency/current-emergency-wait 

St. Mary’s General Hospital:
519-744-3311
911 Queens Blvd, Kitchener
Current wait times: https://www.smgh.ca/patients-visitors/emergency-department-wait-times 

Cambridge Memorial Hospital 
519-621-2330
700 Coronation Blvd, Cambridge
Current wait times: https://www.cmh.org/programs-services/emergency-services/emergency-wait-time 

Guelph General Hospital
519-837-6440
115 Delhi St

Louise Marshall Hospital
519-323-2210
630 Dublin St, Mount Forest

Palmerston & District Hospital
519-343-2030
500 Whites Rd, Palmerston

Groves Memorial Hospital
519-843-2010
131 Frederick Campbell St, Fergus

When to go to the emergency department:

If you need immediate help, call 9-1-1.

Emergency departments provide treatment of severe illnesses and life-threatening injuries 24 hours a day, 365 days a year. If you need urgent medical attention for serious illness or injury, visit an emergency department. A doctor or nurse will assess your condition and decide on a course of treatment. 

Go to an emergency department if you’re experiencing a medical emergency. If your situation is not a medical emergency, you should choose a different health care option. 

Important Tips for the emergency department:

• At the emergency department, the most critical patients are seen first. Plan to wait, if necessary, to get the care you need.

• Take your health card (if you have one), a complete list of medications, and a phone or contact list.

Virtual emergency department options:

For children:

Connect with a children's emergency department doctor at Children's Hospital, London Health Sciences Centre through secure video chat by calling 1-844-227-3844 or by visiting urgentcareontario.ca. Same day appointments are available on a first-come, first-serve basis, daily from 3 - 7 p.m. Our virtual children's urgent care service is available for families with a child with an urgent medical issue that's NOT life threatening. If a child is in medical distress immediately call 9-1-1 or go to the nearest emergency department.

Parents will be connected with clerical staff who will register patients and send an email invitation to join a Cisco Webex meeting. This invitation will include instructions to download the software and what to expect during their appointment. When the parent joins the meeting, they'll be placed in a private virtual waiting room and then consult with a physician. All appointment costs are covered with an Ontario health card.

For adults:

Connect with an emergency department doctor through secure video chat by requesting a virtual appointment. By calling 1-844- 227-3844 or by visiting urgentcareontario.ca. Same-day appointments are available on a first-come, first-serve basis, Monday to Fridays from 2 - 6 p.m. Administrative staff respond to booking requests from 12 noon to 8 p.m. daily. Expect to wait an average of one hour for confirmation from the time you submit. Outside of these times, we will not respond to request forms. Once you have submitted your appointment request for, you will receive an email confirmation, in order to access this service, you will need Ontario health card, computer/phone with video and microphone capabilities, Zoom application, Internet access and email. If you are in severe distress call 911 or go to the nearest emergency department.

When to go to a walk-in or urgent care clinic:

Check with your family doctor or nurse practitioner to book an appointment before using after hours walk in services. Many family doctors have after hours clinics. If you cannot wait for an appointment with your doctor or you do not have one, walk-in and urgent care clinics can treat illnesses and injuries that do not require emergency care. Call to make sure clinic hours have not changed. Be aware that patient registration may stop early depending on clinic capacity.

You have other options as well.

• Non-emergency medical assistance: First call your family doctor, nurse practitioner or their on-call service to book an appointment. If not available, consider visiting a walk-in clinic or urgent care centre.

• Ask your family doctor or nurse practitioner about SCOPE: A virtual care team for health providers. Visit ScopeHub.ca 

• Get health-related advice from a Registered Nurse 24/7: Call Health811 at 811 or TTY line: 1-866-797-0007

• Ontario Virtual Care Clinic: Ontario virtual care clinic is an option for simple health care concerns addressed virtually Ontario Virtual Care Clinic at https://www.ontariohealth.ca/getting-health-care/digital-virtual-services

• Serious medical injuries and conditions: Call 9-1-1 or go to an Emergency Department. 

Kitchener-Waterloo Urgent Care Clinics

Benton Medical Centre
51 Benton St, Kitchener 226-240-3014 Website: www.bentonmedicalclinic.com

Curex Medical Center
380 King St N Unit 5, Waterloo, ON N2J 2Z3 Website: http://www.curexmedicalcenter.com/

KW Healthy Living Family Practice
1360 Weber St E, Kitchener 519-893-6060 Website: www.kwmedicalcentre.com

K-W Walk-In Clinic
100 The Boardwalk, Kitchener (Walmart)519-279-4098 Website: https://waterlooclinic.com/

Kitchener Walk-In Clinic
5 Manitou Drive, Kitchener 519-904-4200 Website: https://www.kitchenerwalkin.ca/

Laurentian Walk-in Clinic
750 Ottawa St S, Kitchener (Zehrs) 519-570-3174 Website: https://www.wwhealthline.ca/displayservice.aspx?id=101690

Onyx Urgent Care- Email hsforms@uwaterloo.ca if you cannot use phone
- No walk in appointments Website: https://onyxurgentcare.com/

Wilfrid Laurier University: 548-889-3239
580 Lancaster St W, Kitchener 519-896-6699 

Spruce Medical Walk-in Clinic
318 Spruce St, Unit 105, Waterloo, 519-725-1111, Website: www.sprucemedical.ca 

Tannery Medical Centre
120-121 Charles St W, Kitchener 519-618-9260

Waterloo Walk-in Clinic
University Shops Plaza II 170 University Ave W, Unit 13, Waterloo 519-725-1514
Website: https://waterlooclinic.com/

Westmount Place Walk-In Clinic
50 Westmount Rd N, Waterloo
519-954-0111  
Website: https://waterlooclinic.com/

COVID information

Patients needing COVID care for SEVERE symptoms should continue to seek care at the nearest emergency department.

• For PCR COVID testing: https://www.ontario.ca/assessment-centre-locations

• For Antiviral therapies (Paxlovid/Remdesivir) please contact your family doctor or pharmacy

• For all other Cold, Flu and COVID concerns please contact your family doctor.

When to go to the emergency department
Virtual Emergency Options
When to see your family doctor or nurse practitioner
When to go to a walk-in or urgent care clinic
Waterloo Wellington Walk-in and Urgent Care Clinics
Student health clinics
Community pharmacies
Mental health and crisis services
Covid information
Home and Community Care Support Services

When to see your family doctor or nurse practitioner:

Your family doctor is your best option for your ongoing health care. 

In a non-emergency, contact your family doctor (or nurse practitioner) to determine if you should be seen in person or virtually. Stay connected with your primary care provider by signing up for e-mail communication, social media and watch the website for information. 

Prepare ahead of time for urgent situations. Ask about after hours availability and options when the office is closed (weekends, holidays, vacation). 

If you need help to find a family doctor, contact your Home and Community Care Support Services Waterloo Wellington at 519-748-2222

Guelph Wellington Family Health Teams

Primary care providers in Guelph Wellington remain OPEN for appointments to support essential and urgent care needs.  If you have health concerns, please don’t ignore them. Check with your primary care provider below regarding available services after hours and over the holidays:

Student health clinics

University of Waterloo: 519-888-4096
Hours: Monday, Thursday, Friday 8:30 am-4:30 pm. Tuesday, Wednesday 8:30 am-7:30 pm
Book appointment for the Family Health Clinic if you are a family member of an international student
Hours: Monday, Tuesday, Wednesday 9 am-7:30 pm. Thursday, Friday, 9am-4:15 pm.
- Email wellness@wlu.ca if you cannot use phone
- No walk in appointments

Conestoga College (clinic is at Doon Campus): 519-748-5220 ext. 3679
Hours: Monday-Friday 8:30 am-4:30 pm
- Walk in appointments are available but not guaranteed

University of Guelph: 519-824-4120 ext. 52131
Hours: Monday-Friday 8:30am-4:30pm
- No walk in appointments

Community pharmacies

Many symptoms can be controlled with over-the-counter medications. Your pharmacist can now offer prescriptions for:
• Acne
• Acid reflux
• Canker sores
• Cold sores
• Dermatitis
• Diaper Rash
• Hay fever
• Hemorrhoids
• Impetigo
• Insect bites and hives
• Menstrual cramps
• Nausea and vomiting in pregnancy
• Oral thrush
• Parasitic Worms
• Pink eye
• Sprains and strains
• Tick bites
• Urinary tract infections
• Yeast infections

Pharmacists are also able to renew prescriptions for most medications, such as blood pressure,
diabetes and asthma medications.

Visit https://www.wwhealthline.ca/listservices.aspx?id=10345 for a list of all community pharmacies across Kitchener, Waterloo, Wellesley, Wilmot and Woolwich

Mental health and crisis services

For mental health counseling, appointments and information about services, call Here 24/7 at 1-844-437-4246 or TTY: 877-688-5501. Available 24 hours a day, 7 days a week.

Visit www.wwhealthline.ca for a list of services and resources in Waterloo, Wellington and throughout Ontario. Find out what’s open on holidays, including: Walk-in clinics l Crisis intervention assistance | Pharmacies l Urgent care centres

Home and Community Care Support Services

Home and community services support people of all ages who require care in their home, at school or in the community. Call 310-2222 (no area code required) or 1-888-883-3313 or go to www.healthcareathome.ca for information and referral.

This resource is supported by:

This resource was developed in partnership by:

Cambridge Urgent Care Clinics

Firstline Walk-In Medical Clinic
#20B 600 Hespeler Rd
519-267-2588

St. Andrews Walk-in Medical Clinic
190 St Andrews St Unit B2, Cambridge
226-667-5777

Townline Walk-in & Family Medical clinic
940 Jamieson Pkwy, Cambridge
519-260-8100

Health 811

Health811 is a free, secure and confidential service people in Ontario can call or access online 24 hours a day, seven days a week, to receive health advice from a registered nurse, ask questions about symptoms they may be experiencing, find local health services and get trusted health information. The service can be accessed by calling 811 (TTY: 1-866-797-0007), chatting online or visiting Health811’s website at ontario.ca/health811 (or ontario.ca/sante811 for service in French).

Health811 is for non-emergent health inquiries and questions only. In the event of an emergency, call 911 or visit the nearest emergency department.

Additional Features and Services Provided by Health811:
Health811 offers more than just phone support. With an expanded array of features, services and digital-focused options, people in Ontario can connect to care supports anytime, anywhere.
-Translation support in more than 200 languages, including Indigenous languages such as Cree, Ojibwe and Inuktitut, through Health811’s phone service
-Connections to regional virtual urgent care services
-Assistance finding a family doctor or nurse practitioner accepting new patients, support to quit smoking and/or a referral for vaping cessation services, nutrition counselling by a registered dietitian, breastfeeding assistance, colorectal cancer screening information and refugee health supports
-Free FIT kits for those eligible
-An online symptom assessment tool to check symptoms
-A medical library to browse health information
-An online health services directory to find local health services or health providers

Guelph Wellington After-Hours Clinics

Fergus Walmart
801 St David St N, Fergus ON                                  
519-787-2940

Summerside Medical Clinic (Walmart)    
175 Stone Road West, Guelph                                          
519-780- 8585

Silvercreek Walk-In Clinic (Rexall)            
#103 - 105 Silvercreek Parkway N, Guelph          
519-822-9363

Arkell Walk-In Medical Clinic                      
403 Arkell Road, Unit 4, Guelph                                        
519-822-7841

Gordon Walk-in Clinic                                  
1499 Gordon Street, Guelph                                
519-265-6400

Greengate Walk-in Clinic                            
#2, 170 Silvercreek Pkwy N, Guelph                              
519-265-8882